On The Stupidity Of Bureaucracy

I recently tried to pay my company’s quarterly VAT bill to Her Majesty’s Revenue and Customs (HMRC). As I used the compulsory method and logged onto the ‘Government Gateway’ website I discovered that I couldn’t submit a VAT return. In a panic I called the HMRC office that deals with our returns (only 16 minutes negotiating their phone system and on hold before I spoke to a human). There I discovered yet another travesty of bureaucracy.

Some background:

We moved our company offices in March last year. I asked our accountant, who is registered with HMRC as our ‘tax agent’, to change our VAT registration address, but they weren’t allowed to. Although this was stupid I have now discovered that the actual process verges on ridiculous.

As time progressed I continued paying the quarterly VAT via the Government Gateway website without any issues. However, earlier this year I tried to change the VAT registered address online. To do this you have to register separately for the ‘Change Business Address’ service on Government Gateway, even though I’m already registered to pay VAT and PAYE.

When you register for any new Government Gateway service they send you an authorisation key in the post. So guess where that went? Yes … to the old address!

This would have probably been ok but for another bureaucratic organisation: Royal Mail. They cannot setup a redirect on a shared office, as ours was previously, and so this post was never delivered but instead returned to Government Gateway; subsequent VAT post must have been sent back to HMRC too.

So despite the fact that I’ve been paying the VAT as expected on each quarterly date they registered us as a ‘lost business’. This is despite:

  • our address being online on our website
  • our address being correct at Companies House
  • our address being correct at HMRC to pay PAYE
  • them having my mobile telephone contact details

Finally in their completely inadequate ‘tracing’ process they sent me an ‘update contact details’ form to my home address. This lay unopened, like all my HMRC post, for a couple of months.

When I did discover it I completed the form and sent it off, receiving a new VAT registration certificate at our new address last month. However, because we were registered as a lost address we were switched to six-monthly returns, so a VAT payment is not due this quarter (after all the panic). When I explained that I have £90,000 to pay the nice chap on the phone said “well you’ll have to wait” – so that’s about £250 interest we’ll make! Also there are also no penalties as we’ve been paying VAT to date and it’s HMRC who changed our status.

Just how stupid is this system?

  1. You need to change your business address?
  2. No, you can’t do this online even though everything else is without registering for the ‘change address’ service
  3. When you register we’ll send you the key you need to your old address

The chap at HMRC was surprised that I hadn’t registered for this important service already: how often does he think businesses move? This was our first address move in nine years! And who would honestly expect that changing address for VAT would be so difficult? Weirdly HMRC allows you to change the business address for paying PAYE and other taxes online without this convoluted mechanism: the same government department!!!

Now the astute among you will know that HMRC was formed in 2005 by the merger of HM Customs and Excise (who dealt with VAT, customs and excise taxes) and Inland Revenue (who dealt with company and personal taxes). This merger was sold to parliament as a method of making 12,500 job savings by then Chancellor of the Exchequer, Gordon Brown. Obviously little actual integration has occurred in the intervening eight years, even though all payments and returns are made through the Government Gateway.

This is yet another demonstration of the stupidity of bureaucracy, especially in government.

By the way, I’m not suggesting that this process is ‘accidentally’ used as a tax avoidance mechanism!

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One thought on “On The Stupidity Of Bureaucracy

  1. It is not stupid, it is deliberate.

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